Effective Date: 03-24-2025
1. Overview
At One2Hosting, we strive to provide reliable and high-quality web hosting services. If you are not satisfied with our services, we offer a refund under specific conditions outlined in this policy.
2. Eligibility for Refunds
You may be eligible for a refund if:
- You request a refund within 15 days of your initial purchase.
- The service has experienced consistent downtime or issues caused by our servers, and we are unable to resolve the issue within a reasonable timeframe.
- You have not violated our Terms of Service or Acceptable Use Policy.
3. Non-Refundable Services
Certain services are non-refundable, including but not limited to:
- Domain name registrations, renewals, or transfers.
- SSL certificates.
- Software licenses and third-party services.
- Website migration fees.
- Setup or installation fees.
4. Cancellation Process
To request a refund, please follow these steps:
- Contact our support team at [email protected].
- Provide your account information and a detailed reason for your refund request.
- Allow up to 15 business days for us to review your request.
If approved, refunds will be issued to the original payment method within 15 to 18 business days.
5. Partial Refunds
In certain cases, we may offer partial refunds depending on the circumstances, including the time remaining on your subscription or any service usage incurred.
6. Changes to This Policy
We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective when posted on our website with the updated effective date.
7. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
+91 7208 401 537
[email protected]
www.one2hosting.com